Bronze Yearly Telephone Support Package
Bronze is our basic annual telephone support program. The price remains at $425 per year for unlimited telephone support.
After your purchase, you will receive a phone call from an AXYZ representative during regular business hours. They will then collect the details of your service needs and connect you with a service technician
The Bronze Support Package includes full telephone support for your AXYZ Router.
Some of the ways in which we can help you successfully use your AXYZ CNC Router when you buy this Package:
- Provide Help desk document to Identify error codes for easy resolution
- Review Activity logs to identify issues (A2MC controllers only)
- No Power / Machine will not turn on
- No communication
- Vacuum hold-down / pump
- Machine cutting Controller issues
- Smart Control / Sub Console / Pendant console
- Spindle / Inverter
- Machine (axis) motion issues
- Option issues
Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package.
Please purchase an online training session with our RouterCoach Department for assistance with your software or training.