Terms and Conditions
When completing your order you may pay via paypal or credit card. The credit cards accepted by this organisation are as follows; American Express, VISA, MasterCard, Discover and Solo.
When paying by credit card we will take payment in full at the time of order. Goods will normally be dispatched the same or next working day. (See below for more details).
If some or all of the goods are not in stock we will inform you and depending on the expected delivery date we may offer you a partial or full refund.
Cancellations and Returns
Provided you inform us before any of the goods have been dispatched you may cancel your order by calling +44 (0)1952 291600 or sending an email to firstname.lastname@example.org. We will cancel the order and refund any associated payment that has been taken in full.
If you need to return purchased goods for any reason, provided you do this within 30days of receipt and they are all unused and in their original packaging we will refund the purchase price less any delivery charges and less a 20% restocking fee. This returns policy does not apply to downloadable software products which, once ordered, cannot be returned or refunded.
On the Checkout page, please select your preferred delivery option based on your country of destination and service required.
We offer a choice of delivery services. If you need fast, guaranteed delivery please select the Courier option. The courier that we use is TNT.
After you have placed your order, our automated order processing system will keep you informed of the status of your order by email. You can also click on My Account to view current and past order details and status.
|UK||England, Scotland, Wales, N. Ireland||1st Class Recorded (signed for)|
|Guaranteed next business day before 1300hrs|
|Courier (For large / heavy items)|
|TNT Courier - fast door to door service, fully tracked. (1 working day)|
|Europe||Andorra, Austria, Benelux, Bulgaria, Croatia, Cyprus, Czech Rep., Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Monaco, Norway, Poland, Portugal, Rep of Ireland, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine||Economy|
|Royal Mail Airsure or Royal Mail International signed for will be used depending on the destination country. (2-4 working days)|
|TNT Courier - fast door to door service, fully tracked. (1-3 working days)|
|Rest of World||Australia, Bahrain, Brazil, Canada, Chile, China, Hong Kong, Indonesia, Israel, Japan, Kuwait, Malaysia, New Zealand, Oman, Phillipines, Quatar, Saudi Arabia, Singapore, South Africa, South Korea, Thailand, UAE, USA, Vietnam||Courier|
Stated delivery times for each option are approximate and will vary from country to country.
The actual delivery cost is calculated at the time of checkout and will depend on service chosen and the total weight of your order.
For Deliveries to addresses within the UK:
When in stock, items are usually dispatched the same day either by 1st class recorded post or by 1st class guaranteed next day delivery before 1300hrs depending on the option selected at time of checkout. Out of stock items will be dispatched as soon as they are available. Next day delivery is normally available for orders placed by 3pm.
For delivery to addresses outside of the UK:
For orders received before 1500hrs local time, subject to stock availability items are usually dispatched the same day by the selected service.
- Delivery prices do not include insurance
- CNCRoutershop accept no liability for loss of parts whilst in transit
- Insurance is available for all delivery services at an additional cost - please call for details
- Courier delivery service is fully trackable on-line
- Where applicable, it must be noted by customers that all customs and customs-related fees are not included in the item or shipping price during the checkout process.