Service Ticket

One Service Ticket provide a single support session with an AXYZ Technician via telephone.

Procedure
After your purchase, you will receive a phone call from an AXYZ representative during regular business hours. They will then collect the details of your service needs and connect you with a service technician.

 

 

$100.00
Details
Details


Telephone Technical support for AXYZ Routers includes access to help desk support.

Some of the ways in which we can help you successfully use your AXYZ CNC Router when you buy the Telephone Support Package:

For A2MC controlled routers;

  • Review Activity logs to identify issues
  • Provide Help desk document to Identify error codes for easy resolution
  • Provide technical assistance when you are having issues with;
     
    • No Power / Machine will not turn on
    • No communication
    • Vacuum hold-down / pump
    • Machine cutting
    • Controller Issues
    • Smart Control / Sub Console / Pendant console
    • Spindle / Inverter
    • Machine (Axis) motion issues
    • Option Issues

 

Please Note: Software or Machine operation training, software setup or re-installation of software is not included. 

Please purchase an online training session with our RouterCoach Department for assistance with your software or training.


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